February 25, 2016
Ref. JM/b2/206
Mrs Kanaya
Kania Store
20 Melati Street
Solo 13233
Dear Madam,
The
complaint letter that you sent had been received on Wednesday, 26th of
February 2016. We have investigated the
distribution service about the delayed order of three dozen hijab that you did
on January 20, 2016. Since we were reported their clarification, we notify you
that it was due to a strike of local truckers.
Since
the consignment cannot be kept on hand indefinitely, we hereby serve you the
10% discount that if delivery is not effective in 7 days from the date you
received this letter.
If
we can be of further assistance, please file your query through our customer
service at the telephone number noted on your billing statement. We are sorry
for this uncomfortable service.
Yours faithfully,
Nia Yusnia sari
Marketing Manager
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